This is the largest citizen empowerment change seen in history, and it has happened almost entirely from technology. The impact on consumer behaviour and, more importantly, on expectation has been overwhelming—a true game changer. We live in different times and I for one am very tired of hearing examples and role models which are historically inappropriate, holding to a past with little to offer the adaptive approaches required today.
'…Pittsburgh, Cleveland, Oakland and Detroit are drawing on their histories of race-related activism or factory shutdowns and using those details to attract business, tourists and new residents. They say the ups and downs of the past helped make them what they are today.'